Last updated: May 21, 2026
Hot Tub Universe ("we", "us", or "our") respects your privacy. This policy explains what personal information we collect when you use our website or contact us, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia law.
We only collect personal information that you choose to give us. When you submit our "Request a Quote" or contact form, that typically includes your name, email address, phone number, the product or service you're interested in, and any details you include in your message. If you call us or visit our showroom, we may keep a record of your inquiry so we can follow up. We do not ask for or store sensitive information such as government identifiers or payment card numbers through this website.
We use the information you provide to respond to your inquiry, prepare quotes, schedule deliveries or service, answer questions, and follow up about products and services you've asked about. We may keep your inquiry on file so that our team can serve you better over time. We do not use your information for unrelated marketing without your consent.
We do not sell your personal information. Contact-form submissions on this site are processed and delivered to our team using a third-party form-delivery service, which transmits your message to our staff email accounts. We use reputable service providers for things like email and website hosting, and those providers may process your information on our behalf solely to deliver their service to us. Our online watercare and accessories shop is operated on a separate platform (Shopify) with its own privacy practices; purchases made there are governed by that platform's policy.
Our website may use basic analytics to understand how visitors use the site (for example, which pages are most visited) so we can improve it. This information is aggregated and is not used to personally identify you. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not function as intended if you do.
Our site links to third-party services such as Google Maps and our Shopify store. We are not responsible for the privacy practices of those external sites, and we encourage you to review their policies.
We keep personal information only as long as needed for the purposes described above or as required by law, after which it is securely deleted or anonymized.
You may ask us what personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it, subject to legal and contractual limits. To make a request, contact us using the details below and we'll respond within a reasonable time.
If you have questions about this policy or your personal information, reach us by phone at 902-576-5115, through our contact page, or by mail at Hot Tub Universe, 20 Duke Street, Unit 109, Bedford, NS B4A 2Z5.
We may update this policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page.
