902-576-5115 20 Duke Street, Unit 109, Bedford NS
Mon–Fri · 10am–5pm Sat · 10am–4pm
Repairs & Service

We service any hot tub or swim spa in HRM.

Even if you didn't buy it from us. Our technicians repair every major brand — pumps, heaters, leaks, electronics, covers, and water care. We're Bedford-based and on the road across Halifax Regional Municipality every day, keeping hundreds of HRM hot tubs running.

Hot Tub Universe service van — locally owned and operated, 902-576-5115
What we service

Any tub, any brand, any component.

We're a full-service dealer — not just a sales floor. If it holds water and heats up, we can probably fix it.

Hot tubs — every major brand

Master Spas, Jacuzzi, Hydropool, Sundance, Arctic Spas, Beachcomber, and more. We don't only service what we sell.

Swim spas

H2X, Michael Phelps, and other swim spa brands — propulsion systems, dual-zone controls, jets, and seating.

Components & parts

Pumps, heaters, jets, control packs, ozonators, circuit boards, and covers — diagnosed, repaired, or replaced.

Water care & diagnostics

Cloudy water, balance problems, or a routine you want simplified — we diagnose it and stock the fix.

Common repairs

The calls we get most.

Why our service

Service that actually shows up.

Locally owned, locally based

Our techs work out of Bedford — not a national dispatch centre. When you call, you reach the people who do the work.

40+ years combined

Decades of factory and field training across every major brand. We've seen your problem before.

We stand behind the work

We quote before we fix, use quality parts, and back what we do. No upsell pressure, no surprise invoices.

Across all of HRM

Bedford, Halifax, Dartmouth, Sackville, Cole Harbour, Eastern Passage and beyond. See areas we serve →

Watercare & Accessories

Keep your water right between service calls.

Sanitizer, balancers, filters, test strips, cover lifters, steps, and more — everything to keep your tub clean and running well. Shop our full watercare and accessories range online.

Hot Tub Universe service van on the road across HRM
Common Questions

Service FAQs.

Do you service hot tubs you didn't sell?
Yes. Our technicians are trained across every major hot tub and swim spa brand — Master Spas, Jacuzzi, Hydropool, Sundance, Arctic Spas, Beachcomber, and more. If you bought it somewhere else (or inherited it with a house), we can still service it.
How fast can you come out?
It depends on your location in HRM and current demand, but most service calls happen within 2–4 days. Bedford and the close-in Sackville areas are usually fastest; east-of-Dartmouth communities like Cole Harbour and Eastern Passage are typically 3–4 days as we batch those trips.
What does a service call cost?
A service call includes a diagnostic visit, and we quote any parts or labour before doing the work — no surprise charges. Give us a call or send a service request and we'll walk you through it.
Can you replace my hot tub cover?
Yes. We order replacement covers for most makes and models. A worn or waterlogged cover is one of the biggest hidden drivers of high energy bills, so it's often the first thing worth replacing.
Do you help with water care and chemistry?
Absolutely. Cloudy water, balance problems, or you just want a simpler routine — we diagnose water care issues and stock the products to fix them. Watercare and accessories are available through our online shop.
My tub is leaking / won't heat / the pump is loud. Can you fix it?
Those are three of the most common calls we get, and yes — leaks, heater faults, and pump issues are bread-and-butter repairs for our team. Send us the details and we'll come diagnose it.
Need a repair?

Book a service call.

Tell us the make, model (if you know it), and what's going wrong. We'll get back to you within one business day to schedule a visit.